Terms of Return

All products sold in Aceh Rotan are under 100% Buyer Purchase Protection and / or Satisfaction Guarantee, unless otherwise specified on the product offer page or product description.

Legitimate return requirements:

  • Proof of purchase (order number, purchase invoice, other)
  • Include a printed Return Form (or write your RA Return-Authorization Code) in each return package
  • Please re-mail the product to be returned and paste the return sticker outside the package
  • The reason for the return must be valid and the terms of the goods refund agreement are met (see the following table)
  • Please send the product you want to return to our store address (address can be seen Contact Us).

For what reason can I return the product?

You may want to return an order for the following reasons :

x : Not Required | ✓: Required

Reason for Return


Still sealed

Complete (free gifts, accessories, etc.)

Not broken

Tags & Labels Displayed

Product Damage




Defective Product



Not in accordance with the image on the website


Received Wrong Item


The product part is missing



Note : If the return of your item is declared invalid, then the shipping cost of your item will not be changed.

How can I return the goods?

If your return is in accordance with the terms, the return can be initiated by filling out the Online Return Form. You are required to Login to your account in order to access the Form.